HONGKE Service TeamYou can count on us! HONGKE has the most experienced maintenance and service personnel in the industry. Chances are, there isn’t a problem we haven’t solved – or prevented from occurring.
The HONGKE Service Department offers a variety of servicesand can service ANY brand of equipment!We are committed to providing the highest level of service, parts and training in the material and processing industries. We are here to support our customers with the following:
- Rotary kiln parts
- Rotary kiln maintenance
- Field Services
- Start-Up and Installation
- Rotary kiln training programs
- Project design & process design
Learn more about these services
Rotary kiln parts Our extensive engineering and manufacturing capabilities, allow us to provide quality single-source replacement parts like trunnion wheels, drive shafts,thrust rollers, tires, gears, mixer paddles and pins, replacement shells and many other replacement items to get your equipment back on-line in the shortest possible time. We keep an inventory of most wear-critical parts in stock, and if we don’t have it, we’ll find it, or build it. Most important of all, we provide 24/7 emergency service. One call sets our emergency response team in action.Risk management is the key to avoiding costly down-time. Risk management is what allows you to stock the right parts that will help you get up and running following an equipment failure. HONGKE’s experience with this type of machinery allows us to best predict which parts you’ll need to insure continued operations.We like to think of our recommended spare parts lists, customized for your equipment, as “insurance on the shelf” providing peace of mind against down-time.
Field Services HONGKE has a variety of service packages that can help you become pro-active in the prevention of serious loss of production and income due to equipment failure or material processing problems.HONGKE offers the following Field Services:
- Tire & Trunnion Wheel Grinding
- Gear Replacement
- Routine Maintenance Checks
- Equipment Start-up and Installation
- Spare Parts Installation
Rotary kiln training programs HONGKE engineers and technicians can visit your site and teach you the best methods for installation and operation of rotary equipment. With over 60 years of experience in the bulk materials and processing business, we really know how this machinery works. And we know how our competitors’ machinery works as well. With our years of experience we can advise you on how your particular process or product affects the operation of the equipment and how to keep it operating efficiently.We offer customized training systems under the following general topics:
- Maintenance training
- Equipment operation training
- Process training
Rotary kiln maintenance Save money with a HONGKE Maintenance Program. Just like any other high-performance machines, your system need regular preventive maintenance and monitoring to keep running safe and sound. HONGKE’s preventive maintenance programs are specifically designed to minimize downtime, reduce equipment repairs and optimize productivity.Because of the nature of our business, no two processes or equipment set-ups are alike. Likewise, no two service and maintenance programs are alike either. HONGKE will design a program to meet your needs and fit your
budget.You can have it both ways…let HONGKE contract with you to perform all maintenance duties. We’ll perform all necessary services and provide you with comprehensive documentation and check lists showing the performance of your unit. Or, HONGKE can train your personnel on rotary equipment maintenance. We’ll show you what to do, how to do it and when to do it. Of course combinations of these two plans are available as well. When our program is completed, your maintenance personnel will be comfortable with the operation and maintenance of your equipment. They will have the knowledge required to prevent unscheduled maintenance, diagnose any equipment malfunctions and prevent production down-time.
Start-Up and Installation The HONGKE Service Department can offer you a range of services to get your machine or process up and running. We can fully install the equipment, inspect the final construction and begin producing product. We can also work with your contractor in an advisory capacity to assure a quick and efficient start-up.HONGKE can offer the following services during start-up and installation:
- A one-source contact for mechanical and structural procedures which expedites scheduling and issue resolution.
- Our familiarity with the customer, the equipment and the layout is surely a plus, cutting down-time in identifying and sorting parts, sequencing order of installation and heading off potential re-work.
- Immediate engineering and manufacturing resources available from HONGKE for emergency issues.
- Freeing up your own management personnel for other important tasks during the installation period.
Project design & process design The structure design of rotary kiln shell adopts the latest technology.Company in the rotary kiln production line actively using new technology, new technology, new equipment, for the industry to make a contribution.
We strive to ensure that you can do it yourself and are there when you have questions or problems!